Firmware update "A" fails [solved - defective hardware]

[frikadell0]

Hi!

Got my unleashed today, but was not really able to make it work with my Nikon D5100.

Mobile app is able to connect via bluetooth, but doesn't let me do anything: either "unleashed is idle", or it is "still initializing".

I tried to update firmware multiple times, but it always successfully updates C and B part (different versions depending on app version), but always fails when updating part "A".

Right now I'm on
A: 0.0.0
B: 2.0.0
C: 2.0.0
...and I'm out of ideas what to do next :(

I tried android, android beta and IOS versions, reinstalled them several times, but result is the same.

Could you please help me

[frikadell0]

dbb95c84-a6b6-495e-bca4-995c8a86970b.jpeg (90.04 KiB) Viewed 11967 times

[Oliver]

Hmm, that's odd, Sorry for the trouble.

could you tell me what the LED is showing when you're not yet connected via Bluetooth?

[frikadell0]

It blinks red frequently.
Before connect and soon after upgrade fails

[frikadell0]

Maybe this log can help?

2021-09-27-01-43-59.zip

(17.86 KiB) Downloaded 656 times

[frikadell0]

Hi again!

Is there any hope for me?

This doesn't seem like a compatibility with my camera issue - there's something wrong with booting and firmware upgrade, so I'm assuming, the thing doesn't have a chance to even start communicating with the camera...

So I'm thinking, maybe I've got a defected thing?
If so, how do I change it? :)

[Oliver]

Hi. Sorry - I forgot about this thread.
Your Unleashed does seem to be defective - we'll send you a new one. Please write to support@foolography.com to confirm your shipping address, and paste a link to this thread - I'll tell my colleague to expect your email.

Oliver

[frikadell0]

Hi again!

I've received the replacement Unleashed and it works fine.

Thank you!

[Oliver]

Excellent!
Enjoy your new Unleashed!