Nikon D850 Video Mode [Fixed in FW A2.0.1]

HeKoVS · September 11th, 2021, 5:35 pm

I reloaded the current beta to work around the existing bugs, but the disappointment came back quickly.
The following scenario:

Nikon D850 Video Mode
Manual settings
Release button configured as a video recording
GPS off
IOS App starts and stops the video, but
It worked only once, then the following bug in the second video

IOS app shows the following information
- Trigger is available
- This camera doesn't have this feature (Nikon have you heard this !!!)

Record button of the app pressed
The camera focuses but does not start the video
can be started manually at camera
time is running on the app
If I press stop (red button) on the app, the time is reset, but the video does not stop, the recording time starts again at zero.
Completely useless.

All of this has worked before and I'm slowly pissed off at having to constantly bother with changing bugs.
Maybe you will get my old thread out again, there were such things described.

Nine months for a new release with bugs on major features - Chapeau!
Helmut

September 11th, 2021, 5:51 pm

Hi Helmut,
sorry that there are bugs. I think we fixed an issue like this in the last firmware, but if you're on iOS, that last firmware has not been released in an app yet. We'll try to do that next week.

Fixing something for one case can cause other things to break. We do try to test everything, as well as we can.
As far as I know, there is a fairly small percentage of customers using our Unleashed for Video, so we're not getting as much feedback as for Photo and Timelapse features.

September 20th, 2021, 11:06 pm

We found the Bug and fixed it. It will be released soon.

September 20th, 2021, 11:14 pm

The bug crept in when we fixed something else for the Z series cameras. We found a warning bit from the camera, that we could use to detect if the camera cannot start a recording. On DSLRs, there are a few Milliseconds in which this bit is set, while the camera is still turning on LiveView.
Since the Z-series always have LiveView on, this bit only gets set by the camera if the camera definitely can't record, which is why we were able to introduce the issue while working on the Z Series.
Because it's only set for such a short time on DSLRs, we missed it during our testing. We had to retry this over and over to finally catch it and fix it.

Unfoolishly · September 20th, 2021, 11:41 pm

Oliver wrote: ↑
September 20th, 2021, 11:14 pm
The bug crept in when we fixed something else for the Z series cameras. We found a warning bit from the camera, that we could use to detect if the camera cannot start a recording. On DSLRs, there are a few Milliseconds in which this bit is set, while the camera is still turning on LiveView.
Since the Z-series always have LiveView on, this bit only gets set by the camera if the camera definitely can't record, which is why we were able to introduce the issue while working on the Z Series.
Because it's only set for such a short time on DSLRs, we missed it during our testing. We had to retry this over and over to finally catch it and fix it.

This is an example of a really hard to find bug! Only a few milliseconds to catch it from happening! Applause!

HeKoVS · October 11th, 2021, 6:18 pm

Ich habe heute die Firmware upgedatet auf 2.00 IOS App 2.00 (1670).

Kamera Video Mode funktioniert immer noch nicht.
Video wird nicht gestartet.
Parameter siehe erstes mail.

Ist dieses Projekt vielleicht eine Nummer zu groß für euch?
Ich mache mir ernsthaft Gedanken.
Ich bin seit 30 Jahren Softwarentwickler (Embedded) , aber sowas , das ihr hier abliefert, wäre in der Industrie ein absolutes NoGo.
Habt ihr schon was von QM gehört ?
Leider gehört zu einer "genialen Hardware" auch die entsprechende Software.
Seit ungefähr zehn Monaten kann ich euer Produkt nur rudimentär einsetzen .
So ein Produkt kann ich nicht mit gutem Gewissen weiterempfehlen.

Thumbs down
Helmut

October 11th, 2021, 6:32 pm

Hallo,

nein, das Video update war leider noch nicht Teil von der 2.0.0.
Das ist schon gefixt, aber kommt erst in der Firmware 2.0.1. Das App update Prozedere hat leider deutlich länger gedauert als erwartet, deshalb ist da immer noch erst die 2.0.0 dabei.

Unfoolishly · October 11th, 2021, 6:46 pm

HeKoVS wrote: ↑
October 11th, 2021, 6:18 pm
Ich habe heute die Firmware upgedatet auf 2.00 IOS App 2.00 (1670).

Kamera Video Mode funktioniert immer noch nicht.
Video wird nicht gestartet.
Parameter siehe erstes mail.

Ist dieses Projekt vielleicht eine Nummer zu groß für euch?
Ich mache mir ernsthaft Gedanken.
Ich bin seit 30 Jahren Softwarentwickler (Embedded) , aber sowas , das ihr hier abliefert, wäre in der Industrie ein absolutes NoGo.
Habt ihr schon was von QM gehört ?
Leider gehört zu einer "genialen Hardware" auch die entsprechende Software.
Seit ungefähr zehn Monaten kann ich euer Produkt nur rudimentär einsetzen .
So ein Produkt kann ich nicht mit gutem Gewissen weiterempfehlen.

Thumbs down
Helmut

You are right, Helmut!
I agree with your frustration concerning this project...
(I cannot write what I really think, because otherwise this message gets deleted too)

October 11th, 2021, 6:46 pm

@Unfoolishly: Please stay civil. I'm deleting messages which clearly have zero value except for you to be rude and bash our team. We can't tolerate that kind of behaviour.

October 24th, 2021, 10:23 pm

Helmut: Wir haben das Video Problem in der A2.0.1 die beim heutigen App update mit dabei ist, wieder gefixt.