USB is not active Nikon D5600 [solved - imperfect cable pushed in too far]

[MaxMaster1978]

Hello together!
I recived my Unleashed N2 for my Nikon D5600 last saturday.
Today I was able to test the system.
First, the tool works together with the App and i could update the bluetooth module.
Second:
I have problems with the usb connection from the camera to the module.

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I need help!
Have anybody the same problems?
Thanks!
Lars

[sfphotogrphr]

Have you only plugged the UNLEASHED into the camera or have you also plugged the USB cable?

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[MaxMaster1978]

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Yes i have placed the cable!

[Oliver]

Hmm, that's obviously not how it should be. Sorry for the trouble right from the start.

We’ve had a couple of usb cables where one of the pins very slightly protrude from the plug that plugs into the Unleashed, and if it gets plugged in as far as possible into the Unleashed, that pin can touch something metallic inside and cause it not to work properly. Very slightly unplugging that from the Unleashed by just a fraction of a millimetre (few thousands of an inch) fixes this issue. Could you try that and let me know if that solves your problem?

Just to rule out a problem with your camera: Could you test your camera's USB port by connecting it to a computer? on a Mac, open the program "Image capture" ("Digitale Bilder" in German), on Windows the camera should appear in the Explorer.

[MaxMaster1978]

Thanks for the fast answering of my support question!

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I have no problems to connect the camera with my windows PC!

[Oliver]

We’ve had a couple of usb cables where one of the pins very slightly protrude from the plug that plugs into the Unleashed, and if it gets plugged in as far as possible into the Unleashed, that pin can touch something metallic inside and cause it not to work properly. Very slightly unplugging that from the Unleashed by just a fraction of a millimetre (few thousands of an inch) fixes this issue. Could you try that and let me know if that solves your problem?

Did you try this too?

[MaxMaster1978]

We returned from vacation without being able to use the gadget :-(
Trying again, following your instructions, brought success and I was able to control the camera remotely. The transfer of the taken pictures was successful.
Apparently, the described PIN is the problem with my USB cable.
Is there a possibility to get a fully functional USB cable?
Thanks for the quick support!
The next days I will test the gadget extensively :-)

Greetings!