C2 not working on Canon 5D Mark II [solved]

[Sara]

I got errors with my 600D as well. I can snap a picture from the app but that's basically all. No mode changes are allowed as it tells me that the camera is shooting or that the shutter speed is not available.

I've got the same issue on my 600D (firmware 1.0.0)

[Rdhanks]

I have the same issue as the other Canon 5D Mark II users have reported. Canon firmware 2.1.2 with Unleashed C2 serial number 1664. The app pairs with the C2 but there is no functionality. Screenshot below.

IMG_0827.PNG (179.13 KiB) Viewed 8867 times

[Andy]

We got our hands on a Canon 6D Mark II today and found a "bug" that very likely is affecting the camera models in this thread.

The problem is that Canon is not adhering to the USB standard in some cases, but we implemented a workaround and the 6D Mark II is working nicely now :)
I'm looking forward to submitting the update and hopefully seeing all the problems with these Canon cameras fixed!

[Rdhanks]

That sounds great Andy. Assuming the fix works will it be possible to apply the fix to all of the C2s already shipped?

We got our hands on a Canon 6D Mark II today and found a "bug" that very likely is affecting the camera models in this thread.

The problem is that Canon is not adhering to the USB standard in some cases, but we implemented a workaround and the 6D Mark II is working nicely now :)
I'm looking forward to submitting the update and hopefully seeing all the problems with these Canon cameras fixed!

[Andy]

Yes, the Unleashed supports over-the-air updates through the app. I hope we can publish a beta this week. If you're interested in participating, you should register to our beta program!

[emilb]

Andy, I registered to the beta program and am curious about the test app.

[Oliver]

Just FYI: the iOS Beta has started, and first feedback is in:
5Dmk2, 6Dmk2 and 550D are already confirmed working.

Android Beta will roll out in the course of the next week.

[aNieto2k]

Just FYI: the iOS Beta has started, and first feedback is in:
5Dmk2, 6Dmk2 and 550D are already confirmed working.

Android Beta will roll out in the course of the next week.

Great!! Is there any news about this?

[Oliver]

Hi,
yes, the Android beta has been running since last year! 😜

from another post:

...we'd like to invite those of you who are affected by this Canon Bug to send us their Details, if you'd like to join.

We need:
email address - the one you used to register on the AppStore/Play Store
iOS or Android + Version
Camera Model(s)
please send that to beta@foolography.com

You can still join if you like!

[square]

Hallo,

könnt ihr schon sagen, wie weit der Release des Updates im App-Store (Apple) noch entfernt ist?
Ich weiß es gibt das Beta-Programm - aber wenn es nicht mehr allzu lange dauert, würde ich auch auf das offizielle Update warten.

Danke für euren Einsatz!

Christoph
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Canon EOS 5D Mark II (Firmware version 2.1.2) / C2
IPHONE 5 SE (iOS 12.1)