Foolography Community

Hi,

I'm unable to connect my Syrp devices with Unleashed. It doesn't show up as a device to pair in the accessories menu.

I've tried my Syrp Genie Mini II and Syrp Genie Pan & Tilt - both are showing same behavior. The devices are discovered and working as expected in the Manfrotto motion app.

I have done a screen recording to show the above issue. I believe I'm following the right steps.

https://youtu.be/tgGnBAQ6qls?si=bHTJNWuEscGgjbPZ

Some help will be great.

PS : I have tried unpairing the unleashed and doing a factory reset as well. Also firmware and app versions for both Manfrotto and Unleashed are latest.

Kind regards,
Bikram

You could try this suggestion from last year... I am also having problems with my unleashed but it is hard to get any consistent support here.
@crackly, @labadie97
It seems @Bernd found the solution: We didn't take into consideration that the Syrp devices could be renamed! So we are only looking for Bluetooth devices whose advertised name begins with "Syrp".
I'll make a ticket that we change that for the future, but for now that will be the solution: just rename it back to start with "Syrp" and it should be found.