Holy Grail not Working and NO SUPPORT!

We tested as good as we can. But there will always be things we didn't find. If you found things that apparently don't work as they should, you can report them here so we can take care of them as soon as possible.
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ssbarag
Posts: 1
Joined: October 19th, 2025, 3:49 pm

October 19th, 2025, 3:54 pm

Hello, I have purchased Unleashed 22 on July 29th. Tested and holy grail does NOT work with Fuji X-T5. The camera randomly freezes and skips frames. Then takes some more them freezes again and skips some. Totally unpredictable. It does not depend on memory card and yes, I have latest firmware on camera and unleashed.

I sent a support request on August 20th. No response. I sent a second support request on September 27th. No response.

There seems to be nobody behind this company. I paid Eur 255.27 for something that DOES NOT WORK and nobody cares to answer to provide some help. I requested to return the unleashed on September 27th and asked for information on how to return. No need to mention: NO RESPONSE.

What am I supposed to do other than take legal action?
Thanks,

Simone
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