Initially started to update, got to 50% stopped and asked to restart or reboot. Choose restart. Now it either tries automatically or I hit restart and won’t go past 0%
A 2.1.3
B 2.13
C 2.0.0
Failed firmware update
Sorry you're having issues with you Unleashed! Could you please supply the following info below or via our support/troubleshooting form (https://www.foolography.com/support-form/)?
Camera model*
Phone model/operating system*
Unleashed serial number (App menu → Unleashed icon in bottom left → tap on your Unleashed → at the top: “Serial Number 012345”)
Unleashed App Version (App menu → (i) → About)
Feel free to copy and paste the info below. We'll get back to you as soon as we know more!
Camera model*
Phone model/operating system*
Unleashed serial number (App menu → Unleashed icon in bottom left → tap on your Unleashed → at the top: “Serial Number 012345”)
Unleashed App Version (App menu → (i) → About)
Feel free to copy and paste the info below. We'll get back to you as soon as we know more!
Marketing/Communications/Operations at Foolography
Hi!
I see that your serial number is below 4500, so we almost definitely have a fix for you. You will not believe this but the following trick will almost definitely help: Put the Unleashed in the freezer for 10-20 minutes, then plug it into the camera and try the update again, while it’s still as cold as possible.
We took a long time trying to find the cause of this problem. We found the problem and fixed it, but the fix comes in Firmware A, so if there’s ever a problem during the update of Firmware A, the fix will no longer work either.. The trick with the freezer has a scientific explanation too - now that we know the underlying cause.
Please try a few times - we've had cases where it worked only after the 4th or 5th attempt, see: viewtopic.php?f=13&t=1345&hilit=freezer
I hope it helps!
I see that your serial number is below 4500, so we almost definitely have a fix for you. You will not believe this but the following trick will almost definitely help: Put the Unleashed in the freezer for 10-20 minutes, then plug it into the camera and try the update again, while it’s still as cold as possible.
We took a long time trying to find the cause of this problem. We found the problem and fixed it, but the fix comes in Firmware A, so if there’s ever a problem during the update of Firmware A, the fix will no longer work either.. The trick with the freezer has a scientific explanation too - now that we know the underlying cause.
Please try a few times - we've had cases where it worked only after the 4th or 5th attempt, see: viewtopic.php?f=13&t=1345&hilit=freezer
I hope it helps!
Founder & CEO of Foolography, Hardware & Firmware developer.
Update: Took a couple of times, but that fixed the issue Thanks!!
Sorry did not see the part about the freezer, and trying that now - strange stuff there.
Having the same issue with different camera
Camera model - Nikon Z6
Phone - iPhone 11 IOS 15.6
Unleashed serial number - 004375
Unleashed App Version - 2.02
Thank You,
Sorry did not see the part about the freezer, and trying that now - strange stuff there.
Having the same issue with different camera
Camera model - Nikon Z6
Phone - iPhone 11 IOS 15.6
Unleashed serial number - 004375
Unleashed App Version - 2.02
Thank You,