Thank you! I've passed it to my Android developer. He already had a quick look at the log file, and saw that we definitely ask android to connect to the device in firmware update mode, but then there are no further steps. He has some theories to test, but "unfortunately", it just works on all the An...

Sorry that you're also affected! Could you also (after such a failed update, share a log file with us? That will help us pinpoint the root of the cause, so that we can fix it. Also, if you could send us a video where we can see both the App and the LED on the camera, that would be great! (you're wel...

In the Unleashed app, tap on the menu, then tap on (i) at the bottom, Here first tap on "About" and check the App version number. We're at 3.2.1 now. While you're there, you're very welcome to tap on the "share log file" button, ideally shortly after encountering the issues you mention. That way we ...

We just published another Android app version with a fix for the reconnection issue (also during firmware updates) I hope this solves the issue. We also just got some crash reports for a new permission issue related to geotagging on Android 14 on a handful devices. We're fixing already, and will pub...

Hi Birna, I'm really sorry for this experience! This update does come with a lot of bugfixes and improvements (for both the Unleashed 18 as well as the 22). I know you probably know these things already, but just in case: With the Unleashed M, you need to keep the camera awake, so that the Unleashed...

Hi, it's on our to-do list, but not yet near the top, so I can not give you an estimate a the moment. What I personally do when I need to make such a change, is that I watch the interval clock for a while and keep count in my head for two or three intervals, then stop the currently running Holy grai...

Hi Carlos, I just replied to your email, then saw your post here. Here's my reply: I just returned from a Business trip to Japan and China, and still have some catching up to do, sorry for the delay. Synchronisation only works when using a GotPhoto account. Both devices need to be logged in to the s...

The default ramping order for a sunset is Shutterspeed->Aperture->ISO. Please note that you always specify the ramping order for a sunset. For a sunrise it will actually use the reverse order! Your procedure sounds about right, with a few notes: First of all, as a developer, I like that you start yo...

Exactly these two features are only available for the new Unleashed '22. - Flexible intervals - Motion control synchronisation (both methods: Unleashed sending move commands to MOCO via Bluetooth, as well as the Unleashed doing Holy grail calculations while the camera gets triggered by an external i...

Hi, I just returned from a business trip to Japan then China, hence the silence from me here. Sorry for the wait. So, the "workaround" does sound like the normal process, yes! One thing to note that's not entirely clear in the post is that after setting up a stop motion timelapse in the Syrp app, it...