Search found 1132 matches

by Oliver
October 25th, 2019, 7:10 pm
Forum: Bugs & Issues
Topic: Help - Unleashed does not connect (again) [solved in app update 1.3.7]
Replies: 70
Views: 75628

Re: Help - Unleashed does not connect (again)

OK. Thanks Too bad, that might have been an explanation for your issues that just came to me. Yes, we'll continue with the debug logging. I've already sent your email to my colleague, and he'll try and set up a debug build for you on Monday or Tuesday. Thanks for your cooperation. PS. Googling "Pixe...
by Oliver
October 25th, 2019, 6:13 pm
Forum: Bugs & Issues
Topic: Latest iOS app 1.3.3 crashes [solved - by deleting and reinstalling the app]
Replies: 3
Views: 5126

Re: Latest iOS app 1.3.3 crashes

Excellent.
We tested the published version from the AppStore again on several iPhones with different iOS Versions, and could not find any issues, so I'm glad your issue was fixed.

enjoy your Unleashed!
by Oliver
October 25th, 2019, 4:40 pm
Forum: Bugs & Issues
Topic: Help - Unleashed does not connect (again) [solved in app update 1.3.7]
Replies: 70
Views: 75628

Re: Help - Unleashed does not connect (again)

Quick question: Did you by any chance pair the Unleashed in the smartphone's settings?
It only needs to (and should only) be paired from the app!
If you did pair it from the system settings, please unpair it there, and just pair it from the app itself.
by Oliver
October 25th, 2019, 4:35 pm
Forum: Bugs & Issues
Topic: Help - Unleashed does not connect (again) [solved in app update 1.3.7]
Replies: 70
Views: 75628

Re: Help - Unleashed does not connect (again)

Got your email, thanks. On Nikon you don't need to do anything - the Unleashed has power until the Camera battery dies. On Canon, you can either extend the sleep timeout of your camera, or half-press your shutterbutton every now and again, to stop it from sleeping. I'm not asking you to wait for it ...
by Oliver
October 25th, 2019, 4:13 pm
Forum: Bugs & Issues
Topic: Help - Unleashed does not connect (again) [solved in app update 1.3.7]
Replies: 70
Views: 75628

Re: Help - Unleashed does not connect (again)

😞 Sorry to hear that. We've occasionally observed on case where the connection simply took forever, but eventually started working: It took a full 2.5 minutes to connect. Now I'm not saying this is normal, nor should it ever be like that, but you could you test if you're maybe experiencing the same ...
by Oliver
October 25th, 2019, 4:06 pm
Forum: Bugs & Issues
Topic: Latest iOS app 1.3.3 crashes [solved - by deleting and reinstalling the app]
Replies: 3
Views: 5126

Re: Latest iOS app 1.3.3 crashes

Oh no. that really shouldn't happen. I'm really sorry.
We tested the release quite a bit before releasing.

Could you try deleting the App and re-installing it?
You will have to re-pair the Unleashed after that.
by Oliver
October 24th, 2019, 11:50 pm
Forum: Bugs & Issues
Topic: Question: Correct way to make the Unleashed wake up and pair
Replies: 8
Views: 10594

Re: Question: Correct way to make the Unleashed wake up and pair

It's released.
More speed increases will come to the next updates, but since they will be tied with new features, this will still take a while to release - as we are still working on these features and testing a lot.
by Oliver
October 24th, 2019, 11:45 pm
Forum: Bugs & Issues
Topic: Firmware update failure [solved with latest update]
Replies: 27
Views: 32210

Re: Firmware update failure [solved with latest update]

As written in the other threads: hopefully todays update fixes the issue.
by Oliver
October 24th, 2019, 6:13 pm
Forum: Bugs & Issues
Topic: Help - Unleashed does not connect (again) [solved in app update 1.3.7]
Replies: 70
Views: 75628

Re: Help - Unleashed does not connect (again)

And just for your info: writing on multiple channels (or even multiple threads in this forum) is not going to speed up how quick we can fix bugs. If anything, it slows us down, as we need to respond much more than necessary. So if you can, we'd appreciate it if you could focus on one channel. Since ...
by Oliver
October 24th, 2019, 6:09 pm
Forum: Bugs & Issues
Topic: Help - Unleashed does not connect (again) [solved in app update 1.3.7]
Replies: 70
Views: 75628

Re: Help - Unleashed does not connect (again)

I'm sorry I've been silent for a while - I completely understand your frustrations, and I'm really sorry the Unleasheds are not working as they should for you. But as long as I have nothing to say, except "Sorry - we're working on it", I would rather spend the time trying to fix the issues than writ...